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How to Improve Your Customer Service Skills in the Pharmacy

Increasing revenue through customer attraction is a challenge for every business. What sets your pharmacy apart from the competition is the quality of service you provide to your customers. The pharmacy technicians maintain a healthy pharmacy behind the scenes with their organizational and inventory management skills. Customer service keeps your customers returning, helps you build a relationship with your community, and allows your pharmacy to compete. Read More.

Tips for Avoiding Wrong Dosage Formulation

A pharmacy technician's goal within their scope of practice should be to avoid making medication errors. Who wants to make a mistake that can hurt or harm a patient? No-one! Yet, errors can happen at any point in the prescription process. We recognize that medication errors can start with a prescriber, with a patient, or even with the pharmacy. The focus of this blog is to give you some tips for avoiding dispensing the wrong dosage formulation. Read More.

How to Provide Great Patient Care

Providing great patient care starts with an act of service from the heart. You may be able to provide good patient care on a daily basis, however, we can provide great care by digging just a little deeper. By showing empathy, transparency, and patience, as pharmacy technicians, we can reach someone and provide the best possible experience to patients. Read More.

How to Get into Becoming a Pharmacy Technician Instructor

A Pharmacy Technician is an important position and is very rewarding. You may work in a retail or hospital pharmacy setting, and some Pharmacy Technicians stay in these settings and make it their career. Why is this? They enjoy helping their patients and feel rewarded for working in the healthcare community. How does one become a Pharmacy Technician Instructor, and what will one do? Great question, Let's dive into these and get you informed. Read More.

How to Conduct Diversion Investigations in the Pharmacy

On television shows, it looks to be relatively easy to deal with diversion. Usually, they figure it out in one episode, but investigating diversion cases take a multidisciplinary team, time, and a plan. Generally, you will have a diversion officer or specialist assigned to the case. Read More.

Pharmacy Technicians in Hospital Settings

My life as a pharmacy technician started off as a person who wanted to change the world through science. But how does one achieve such a goal? I did not think long about it, but I felt pharmacy would be a good start. So, I took the didactic approach to become a pharmacy technician. In no way was one field better than the other, but there were a few reasons why I chose the hospital route versus retail. Read More.

The Importance of Prior Authorization in the Pharmacy

No doubt, many working in the pharmacy profession have heard the term prior authorization or PA, particularly those who work in retail, specialty pharmacy, or managed care settings. As well as having experienced the frustration and anxiety patients and providers demonstrate when told a PA is needed. Read More.

The Difference Between Hard and Soft Skills

Some skills come naturally, and some are learned. Strive to do and be better each day. Keep putting one foot in front of the other, and always smile. I bet your smile is great; you should wear it more often. Whichever is the best way for you to learn, hard and soft skills are imperative aspects of the pharmacy technician profession. Read More.

Building Pharmacy Technician Resilience

What is resilience? Why is being resilient important? ?To me, resilience is a quality one has when one can face challenges head-on with the ability to recover or bounce back from those challenges successfully. This quality can apply to many different situations and/or professions, but how does this apply to us as Pharmacy Technicians? Read More.

Frequently Asked Questions in the Pharmacy and How to Answer Them

Triaging skills can be developed and are essential in communicating information and creating an efficient workflow. First-hand experiences in multiple practice settings have taught me that you must determine your audience. Answering questions from healthcare providers(ex, Physicians, nurses, pharmacy) versus patients may vary but know that all inquiries are about the use and access of medication at various stages. Read More.

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